Get a quote or help and support

If you feel that you may have difficulty repaying your finance agreement, please contact us as soon as possible via e-mail at info@lombard.ie or call us on 1850 215 000 quoting your agreement or contract number, and a member of our staff will call you back to discuss the options available to you. If financial difficulties continue, we are here to help. A financial assessment will be required to evaluate your financial situation and give you a helping hand when you need it most.

It is important to be aware that arrears or non-payment may adversely affect your credit rating with licensed credit reference agencies and may limit your ability to access credit and loans in the future. We will continue to report to the ICB (Irish Credit Bureau) and the CCR (Central Credit Register) as normal, with any late or missed payments being recorded as appropriate. Your credit rating will remain on record with the ICB for a period of up to seven years and your information on the CCR will be held for a period of five years after the account has been fully repaid.

Fraudsters are exploiting the spread of COVID-19 coronavirus to attempt a variety of scams and cybercrime. Visit our Coronavirus Scams and Frauds Page for information on how to protect you and your business from the latest threats.

Refinancing assets that are not already on finance is something that we could consider for your business in these unusual circumstances. Please contact your local Sales Manager who would be happy to discuss the options that are available to you.

This is not possible at the moment. The safety of our customers and our people is our number one priority and as such, we are following government guidelines around social distancing. Please contact your local Sales Manager. Our sales teams remain contactable via email and phone.

If you wish to complain, please get in touch with us as soon as possible. You can contact us by phone, in person, in writing or by e-mail as follows:

Lombard
Ulster Bank Head Office
Block B
Central Park
Leopardstown
Dublin 18
D18 N153

Or you can call us on 1850 215 000 or email on info@lombard.ie

We are committed to resolving any complaints fairly and promptly. Striving to minimise your inconvenience, we'll listen to your concerns and try to agree a solution with you.

The member of our team whom you first contact will discuss your complaint and identify with you what we can do to put it right. The more information you can provide, the quicker we can try to fix the problem.

Sometimes, we will not be able to sort everything out for you right away. If so, we will acknowledge your complaint in writing within five working days. On these occasions, we aim to resolve matters within fourteen days.

If your complaint is particularly complicated, it may take longer to remedy. In this case, you will receive a letter from us giving you reasons for the delay and an indication of when we expect to resolve your complaint.

If together, we cannot reach an agreement by the end of eight weeks:

• We will send you a letter giving you our reasons for the delay and an indication of when we expect to provide a resolution

or

• We will issue our final response letter, which will explain our final position.

If we have given you our final response to your complaint and you are still dissatisfied, you may also refer your complaint to the Financial Services and Pensions Ombudsman in writing to:

3rd Floor, Lincoln House, Lincoln Place, Dublin 2.

The Financial Services and Pensions Ombudsman offers a free independent service and can help with most financial complaints.

Visit the Financial Services and Pensions Ombudsman website