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WARNING: YOU MAY HAVE TO PAY CHARGES IF YOU REPAY EARLY. IN FULL OR IN PART, A FIXED-RATE CREDIT FACILITY.

Coronavirus update

We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority, and we are closely following advice from government and the relevant authorities to make sure that we are prepared.

If you’re concerned about being affected financially or being unable to get to the bank due to coronavirus (COVID-19), we’re here to help. We will use this page to let you know of what help and support is available, and to give you updates on our services.

 

Help with managing your financial agreements

We know you may be worried about being impacted financially due to coronavirus (COVID-19), and we want to support you. We have put some measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak which could include up to a 3 month repayment break.

To discuss how we can help you, please contact us at covidsupport@lombard.ie quoting your agreement or contract number, and a member of our staff will call you back to discuss the options available to you.

We’re currently experiencing a high number of calls and emails which means waiting times and responses are taking longer than normal. Thank you for your patience and understanding, we will respond to your query as soon as we can.

  • For vulnerable customers and those aged over 70 years: Call us on 1850 215 000
  • For critical service healthcare and emergency workers: Call us on 1850 215 000 or e-mail covidsupport@lombard.ie

 

New business and other enquiries

For new business enquiries, you can visit us at Lombard.ie or contact your local Sales Manager. Our sales teams remain contactable via email and phone.

Where possible we are asking for customers to contact us through e-mail - details are listed below. If we need to speak to you regarding your request, we will arrange to call you using the number we hold on our records.  

  • For any other queries about an existing agreement, contact our Customer Services Team on 1850 215 000 or info@lombard.ie
  • For any new business enquires please contact your local Sales Manager

FAQs

Get in touch

Contact us today to see how we could support your business needs.

Sales

For finance amounts up to €50k, please e-mail our direct team: businessdirect@lombard.ie

Quote or enquiry

Call our team on: 1850 215 000

Customer services

Call our team on: 1850 215 000

Lines open Monday-Friday, 9am-5pm.

Note: Calls may be recorded. Standard call charges apply.

You can also request a callback.

 

Ireland Sales Managers

Select your area for your sales manager contact details.

Corporate/Contract Hire

Sean O’Leary

087 922 5859

sean.oleary@lombard.ie

 

Alan Greene

087 839 1827

alan.greene@lombard.ie

 

Unit Stocking

Stephen Wallace

087 092 1396

stephen.wallace@lombard.ie

Write to us:

Ulster Bank Group Centre

George's Quay

Dublin 2

D02 VR98

Complaints

Appeal a lending decision

As part of our commitment to you we provide a transparent and open appeals process.  

Whether you have:

  • Applied for lending and your application has been declined or 
  • Applied for lending and you feel the terms of approval are unacceptable or 
  • Your existing facilities have been reduced or withdrawn.

If your appeal is not successful you may, subject to eligibility, refer your case to the Credit Review Office. Please take time to review the eligibility criteria set by the Credit Review Office by referring to their website or brochure below: 

Eligibility

  • Your business is an SME*
  • You have made a formal lending request to Ulster Bank
  • Your appeal relates to a lending application declined / approved in the last 30 days
  • Your lending request was for an amount between €1,000 and €3,000,000
  • Your lending request does not relate to Business Credit Cards

* An SME is defined by the EU as a business with less than 250 employees, turnover of less than €50 million and/or balance sheet less than €43 million

Important information for customers that may be facing financial difficulty:

At Lombard we are commited to working with you to find a solution to your financial difficulties. If you are having problems with repayments or if you feel you will have in the near future, we urge you to contact us as soon as possible. Please see the below documents for more information for customers in or facing financial difficulties.